311Command. Where every request is handled end to end.
311Command is the AI-native 311 work order management platform. Residents submit. Field crews respond. Supervisors manage. One system. Real-time visibility. Built with AskEcho, our AI service delivery worker.
You’ve Already Sat Through the AI Keynotes. Let’s Talk About What’s Actually Broken.
Every municipal conference this year has AI in the keynote and in the breakouts. You don’t need another vendor explaining why AI matters. You already know. What you need is someone to fix the thing that’s actually broken: your 311 system.
You know the one. It was designed for the back office. Your public works team lives in it. Your IT team maintains it (reluctantly). And your residents? They’ve never seen it. They call a phone number, fill out a form, or email a generic inbox — and then wait.
Meanwhile, your field crews get dispatched through one system. Your supervisors track SLAs in a spreadsheet. Your council members ask “how many potholes got fixed in my district?” and someone spends two hours pulling a report.
That’s not a 311 system. That’s five systems pretending to be one.
Residents, field crews, dispatchers, supervisors, and council members — everyone gets what they need.
Residents
- Submit requests in 26 languages
- Real-time status updates on their phone
- Two-way chat via AskEcho
Field Crews
- Mobile app with GPS navigation
- Job details, photos, before-and-afters
- Instant communication with dispatch
Dispatchers
- Real-time queue of incoming requests
- Assign and re-route on the fly
- No more spreadsheets
Supervisors
- Dashboard view of all active requests
- Escalation paths — automatic or manual
- Performance metrics by crew and category
Council Members
- Monthly performance reports
- Resident sentiment and SLA compliance
- Data to justify budget decisions
Council Members See Everything. Operate Nothing.
The permissions are intentional. Council members can see and follow the work — but operations stay with operations. Because that’s governance, not dispatch. The system knows the difference.
Council members can
- See every request in their district
- Follow work orders
- Add comments
- Submit requests for constituents
Council members cannot
- Assign or reassign crews
- Escalate SLAs
- Close requests
- Reopen cases
311Command isn't just a work order system. It's a platform where AskEcho — our AI service delivery worker — handles the conversation end to end.
Intake at Scale
Residents describe the problem in plain language. AskEcho understands, classifies, and creates the work order — no form fields.
Multilingual by Default
One request in 26 languages. Residents speak, we listen. No translation layer required.
Smart Routing
AskEcho routes to the right crew, right away. Pothole → Roads. Graffiti → Maintenance. No manual assignment.
Status and Closure
Residents get updates and closure confirmation. Field crews confirm completion. Loop closed. Done.
Your AI Director of Public Works.
AskEcho is built into 311Command — not bolted on, not a separate chatbot. It’s trained as an expert Director of Public Works: SLA management, crew routing, department coordination, escalation, council reporting. And it only knows your data — every tenant’s AskEcho is isolated to their own system.
This isn’t a search bar. It’s an AI service delivery worker that operates your 311 system alongside your team.
The Agent Inherits the Role. And the Rules.
AskEcho respects the permissions. A council member can ask AskEcho to show every open request in District 2. But ask AskEcho to close a work order? Reassign a crew? AskEcho says no. Because council members don’t have that authority — and neither does their AI.
Every action AskEcho takes is logged, attributed, and auditable. Who asked. What was requested. What AskEcho did. What it refused to do.
And this is how every CityFront solution works. AskEcho lives inside each product — trained as the domain expert for that system. In 311Command, it’s your Director of Public Works. Always trained for the role, always isolated to your data, always doing real work. One AI architecture. Every solution. That’s the CityFront model.
The capabilities that make 311Command a platform, not a portal.
FOIA-Ready by Default
Every conversation, comment, discussion, and action AskEcho takes is on the official record — searchable, exportable, and ready for a public records request. No more work happening in personal text threads, private emails, or off-platform channels that disappear when someone leaves. If it happened in 311Command, it’s on the record.
Asset Tracking & Management
Track every city asset — vehicles, equipment, infrastructure — tied to your Esri/ArcGIS data. Know what you own, where it is, what condition it’s in, and whether it’s still under warranty before you spend money replacing it. When a work order touches an asset, 311Command links them. Over time, you build a real picture of what it actually costs to maintain your city.
Cost Tracking & Approvals
Every work order carries real cost data — equipment, manpower, materials — linked to your service catalog. Track actual costs against estimates. Know what each work order really cost, what each asset costs to maintain, and where your budget is actually going.
PWA — No App Store. No IT Ticket.
311Command is a Progressive Web App. Your field crew opens a link, taps “Add to Home Screen,” and they’re running. Thirty seconds. No app store download. No MDM enrollment. No IT involvement. Works on any device with a browser.
You Don’t Have to Rip and Replace Anything
Your city already uses Cityworks (or similar) for some departments. Keep it.
311Command runs natively for departments Cityworks doesn’t cover — animal control, code enforcement, traffic, facilities, parks. And it integrates bidirectionally with your existing Cityworks installation for the departments that are already there.
One Workbench to manage both. One SLA tracking system. One analytics layer.
Before you evaluate any 311 platform, run this test.
"A resident calls in to report a pothole on Main Street. The system should create a work order, assign it to your Roads crew, send them GPS directions, notify the resident of progress, and close the loop when the crew finishes — all without anyone typing."
See How 311Command Passes ItThe Four Guarantees
Every channel. Every deployment. Four guarantees that don't change.
We build it.
Your content, your integrations, your policies — stood up and running. Not a DIY toolkit.
We maintain it.
Model updates, content refreshes, integration upkeep — included. Your staff doesn't become AI engineers.
We secure it.
Built to meet SOC 2 Type II and HIPAA requirements. Tenant-isolated data. Verified answers only.
We deploy fast.
Day One — live in days. Not a two-year implementation.
Be the City That Shapes What Comes Next
We’re bringing on a small number of cities to deploy 311Command in production and help shape the product.
Pilot partners get:- Full 311Command deployment for selected departments
- Deployment in weeks, not months
- Direct input into the product roadmap
- 5% of the first-year subscription for every new city that deploys 311Command after you
- A small integrations fee covers your first year
- After Year 1: 25% off the full subscription price for the life of the system
We ask: a 3-month production deployment commitment and willingness to serve as a reference customer.
Let’s Talk About the PPP →15 minutes. A real government service request. Handled completely.
We'll show you AskEcho handling a real request — live, in plain language, in multiple languages, connected to your Systems of Record.
No commitment required.