Built for operations. Manage it all in one place.
The Workbench is where your staff manages every CityFront deployment — from 311Command work orders to AskEcho configuration to integration health. One operational view.
Five Workbench Modules
AskEcho Configuration
Staff configure agent behavior, knowledge scope, escalation rules, service categories. No IT ticket required.
Service Request Management
Three deployment modes (Native / Integrated / Hybrid). Staff manage categories, routing rules, departments, users, full request lifecycle. This is the operations layer for 311Command — where dispatchers, supervisors, and administrators manage the 311 system.
Conversation Intelligence
Automated dashboards. AI-generated insights. Sentiment analysis by department rolled up entity-wide. Topic trends. KPI measurement. Downloadable reports. All live at launch.
Engagement Metrics
Resident engagement across AskEcho, mobile app, 311 app on iOS and Android.
Integration & Workflow Management
Every CityFront-built integration appears as management layer. Depth of staff control scales with integration scope.
As your CityFront deployment grows, The Workbench grows with it. Add a channel — The Workbench adds a management view. Add a department — The Workbench adds the workflow. One place for everything.
What You Configure vs What We Build
Your Staff Configures
- AskEcho behavior
- 311 categories
- Departments
- Users
- Service request lifecycle
- Escalation rules
- workbench.comparison.configureItems.6
CityFront Builds
- All agents
- All integrations
- All workflow architecture
15 minutes. Every service request your government handles. One operational view.
We'll show you The Workbench live — AskEcho configuration, service request management, Conversation Intelligence dashboards, and the integration management layer — for your specific entity type.
No slides. No theoretical demos. The actual operational portal your staff would use.
No commitment required.